FREQUENTLY ASKED QUESTIONS
Explore our FAQ page for answers to commonly asked questions about self-storage solutions at Solid Storage.
If you have any additional questions, contact our team for assistance.
1. What are your office hours?
Since we operate a remote office, please contact our team for assistance. We are available by phone or email during regular business hours to answer any of your questions.
2. What are the access hours for my storage unit?
Our facility is open for access every day from 7 AM to 10 PM, giving you plenty of time to retrieve or store your items when it’s most convenient for you.
3. How can I rent a storage unit?
Renting a unit is easy! Simply visit our website to select the perfect unit for your needs. You can complete the rental process online, including secure payment and setting up access.
4. Do you offer climate-controlled units?
At this time, our facility does not offer climate-controlled units, but all of our storage units are modern, secure, and designed to keep your items safe.
5. Can I access my storage unit after hours?
Unfortunately, access to the facility is only available during our designated hours of 7 AM to 10 PM each day. This helps ensure security and proper surveillance.
6. What security measures do you have in place?
We take security seriously! Our facility is fenced and gated, equipped with 24/7 video surveillance, and features Bluetooth-enabled locks for added protection and convenience.
7. Can I store business items at Solid Storage?
Yes, our facility is perfect for both personal and business storage needs. Whether you’re storing inventory, equipment, or documents, we have a variety of unit sizes to suit your needs.
8. Are there any hidden fees?
No, we pride ourselves on transparency! The price you see for your unit is the price you pay, with no hidden fees. We do offer flexible payment options for your convenience.
9. How do I make a payment for my storage unit?
You can easily pay online through our secure portal. We offer monthly billing, and you can set up automated payments for hassle-free management of your unit.
10. How do I access my storage unit?
Accessing your storage unit is simple with our Bluetooth lock system. You can unlock your unit directly from your smartphone, making it convenient and secure.
